2011 - 2013

See my CV on

My CV
Vers mon CV sur Viadeo

-     and  Google+  

Geodis

Bilingual support tek (24/24h) - Geodis

 

From July 2011 to July 2013, for Geodis group


The Central Service Desk (let's call us CSD) was located in France, and is the worldwide SPOC for all Geodis group IT, clients and providers.
Now, CSD is located on two IBM's sites (in Poland and in Czech Republic).

Helpdesk deals with users PC and phone, while CSD deals with our group's

  • critical infrastructure supervision, such as network or services alarms management, and EDI tasks: check, search, file replay on a range of various systems
  • exploitation and production (servers reboots, maintenance plan checks on $U, planned tests, even user account creation...)
  • 32 000 users over 120 countries
  • French or any VIP user's PC/other-issue, on night/or/any-other-reason, as we are 24x24, smart, reactive and wink

 

Société:

Time range:

Subscribe to RSS - 2011 - 2013