- Accueil
- Info légales
- Aide (FAQ)
- Les tags de ce site
- Bloc note
- Articles techniques
- Notes system
- Divers articles
- Drupal
- Notes ITIL 2007
- Notes MS
- Dans le quartier...
- Emploi
- Recettes de cuisine et adresses gourmandes
- mes applis ubuntu préferées
- Divers acronymes du monde social
- Internet 2018
- P2 meublé à louer - quartier du Poteau 75018
- apcos - réseaux sociaux et outils
- Articles techniques
- Divers liens
- Fun
- Mon CV IT
- Nouveautés
OSticket - gestion de tickets
site officiel: http://osticket.com
php
voca
a. Customers - Customers are people who open tickets.
b. Staff Members - Staff are users who answer tickets
c. Teams - A collection of Staff who are not limited to a single department
d. Groups - a security group that limits access to pasts of osTicket.
e. Departments - Billing, Network Operations, Accounts payable, etc. Departments are your companies departments and what they specialize in.
Team members will get access to all assigned ticket regardless of ticket's department.
Groups are like roles. permissions. Everyone has a group which controls what they can and cannot do. This has nothing to do with ticket access.