The SuperVision Center was in Gentilly A, France (now in India):
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alarm management (WAN, AD, Exchange, RAS, firewall…)
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communication with IT: WAN providers (AT&T, BT, OBS…), local admins, group's teams and experts (system, network, applicative, security,…).
For Sanofi (domaine Pharma), we followed the service migration (to India).