supervision

Quantic hired me in Oct. 2016, to work for Rothschild (LCF),

From July 2011 to July 2013, for Geodis group

The Central Service Desk (let's call us CSD) was located in France, and is the worldwide SPOC for all Geodis group IT, clients and providers.
Now, CSD is located on two IBM's sites (in Poland and in Czech Republic).

Helpdesk deals with users PC and phone, while CSD deals with our group's

• critical infrastructure supervision, such as network or services alarms management, and EDI tasks: check, search, file replay on a range of various systems
• exploitation and production (servers reboots, maintenance plan checks on $U, planned tests, even user account creation...)
• 32 000 users over 120 countries
• French or any VIP user's PC/other-issue, on night/or/any-other-reason, as we are 24x24, smart, reactive and

The SuperVision Center was in Gentilly A,  France (now in India):

• alarm management (WAN, AD, Exchange, RAS, firewall…)
• communication with IT:  WAN providers (AT&T, BT, OBS…), local admins, group's teams and experts (system, network, applicative, security,…).

For Sanofi (domaine Pharma), we followed the service migration (to India).